Frequently Asked Questions

What prompted this change?

Lower reimbursement rates and increased requirements by insurance companies are leaving providers with little time for meaningful interaction. This program will allow us the needed resources to enhance your health care.  Our goal is to have more time and resources to focus on patient care, specifically on prevention and minimizing the need for treatment.

Will my insurance cover the annual fee? 

No. However, certain Health Savings Account (HSA) and Flexible Spending Account (FSA) plans may reimburse for all or part of the fee. Each plan is different, so it is always safe to check with your human resources representative or plan manager to find out.

Will you still bill my insurance?

Yes, there will be no change in how we currently bill your insurance. We will continue to bill for office visits and procedures, and charge copays, co-insurances, and deductibles as we currently do. Our annual fee covers the services that your insurance and/or Medicare does not cover.

What if I don’t have insurance?

For our self-pay patients who pay at the time of the visit, we offer discounted prices for visits and in-office procedures. In addition, our ability to triage patients via phone will allow us the ability to limit unnecessary visits.

Can I un-enroll from the program at any time?

Yes, you can stop your membership and get a prorated refund for the membership fee at any time by giving 30 days notice. If you wish to stop the membership, simply write a letter requesting discontinuation of services.

What if I’m not interested in joining this program?

We will be more than happy to provide you with a list of local primary care offices and assist you in transferring your records as needed. We do not want to lose any of our valued patients. Please call Stephanie with any questions or concerns.